Cancellation policy

 

When you have completed a contract with TMH as a Consumer for the supply of goods, you have the right to cancel under the following Conditions:


(1) Cancellation policy for goods
a) Right to cancel: You have the right to cancel this contract within fourteen days without having to give any reasons. The cancellation period is fourteen days from the date upon which you or a representative of a Third Party nominated by you, who is not the carrier, took possession of the last delivery. To exercise your right of cancellation, you must contact us: The Mobility House GmbH, St.-Cajetan-Straße 43, 81669 Munich, [email protected], Fax: +49 89 4161430 80 and inform us by means of a clear statement (e.g. as a letter consigned by post, fax or email) of your decision to cancel this contract. You may use the attached model cancellation form, although this is not mandatory. Notification to us before the cancellation deadline of your intention to exercise your right to cancel is sufficient to meet the cancellation deadline.

b) Consequences of cancellation: If you cancel this contract, we will reimburse all payments we receive from you, including delivery costs (except for the additional costs arising from the fact that you chose a different method of delivery other than the cheapest standard option offered by us), without delay and within fourteen days at the latest from the date on which we receive notification of your cancellation of this contract. For this repayment we use the same method of payment that you used in the original transaction, unless you expressly stipulated otherwise; under no circumstances will you be charged for such a repayment. We may refuse reimbursement until we have received the returned goods, or until you have proved that you have returned the goods, whichever comes first. You must send back the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline shall be met if you send the goods before the expiry of the period of fourteen days. TMH bears the direct cost of returning the goods. You only need to pay for any diminished value of the goods when such loss in value is due to a necessary examination to ascertain the nature, characteristics and functioning of the incorrect handling of the goods by you.

(2) Cancellation policy for services
a) Right of cancellation: You have the right to cancel this contract within fourteen days without having to give any reasons. The cancellation period is fourteen days from the date of the completion of the contract. To exercise your right of cancellation, you must contact us at The Mobility House GmbH, St.-Cajetan-Straße 43, 81669 Munich, [email protected], Fax: +49 89 4161430 80 and inform us by means of a clear statement (e.g. as a letter consigned by post, fax or email) of your decision to cancel this contract. You may use the attached model cancellation form, although this is not mandatory. Notification to us before the cancellation deadline of your intention to exercise your right to cancel is sufficient to meet the cancellation deadline.

b) Consequences of cancellation: If you cancel this contract, we will reimburse all payments we receive from you, including delivery costs (except for the additional costs arising from the fact that you chose a different method of delivery other than the cheapest standard option offered by us), without delay and within fourteen days at the latest from the date on which we receive notification of your cancellation of this contract. For this repayment we use the same method of payment that you used in the original transaction, unless you expressly stipulated otherwise; under no circumstances will you be charged for such a repayment. If you have requested that the services begin during the cancellation period, you shall have to pay us a reasonable amount equal to the proportion of services rendered up to the time that you notify us of the exercise of your right of cancellation under this contract, compared to the overall scope of the services provided for in this contract.

c) Special notices: In a contract for the provision of services, your right of cancellation expires prematurely if the contract is completely fulfilled by both parties at your explicit request before you have exercised your cancellation right. Click here for the model cancellation form.

As of December 2014