Privacy policy

 

Thank you for your interest in our website. Protecting your privacy is very important to us. Below is detailed information about how we handle your data.

Storing access data in server log files
You can visit our website without disclosing any of your personal information. We only store access data in so-called server log files, such as the name of the file, the date and time of access, amount of data transferred and the requesting provider. This data is used solely to ensure that the site operates smoothly and to help us improve our service, and does not allow us to know any of your personal details.

Collecting and using data to carry out the contract and open a customer account
We only collect personal data when you provide it as part of your order, after contacting us (e.g. via contact form or email), or open a customer account voluntarily. Which data is collected can be seen from the respective input forms. We use the information from them to process manage contracts and process your requests. After completing the contract or deleting your account, your data will be blocked for further use, and will be deleted after expiry of the retention periods demanded by tax and business legislation, unless you have expressly consented to the further use of your data, or we reserve any further use of data that is permitted by law and of which we inform you below. You can delete your account at any time, either by a message to the contact option described below, or through a designated function in the account.

Data forwarding to fulfil the contract
To fulfil the contract we may share your information with the responsible shipping company if necessary for delivery of goods. For the settlement of payments we pass on the corresponding payment data to the credit institution responsible for payment and, if applicable, payment service providers appointed by us, or to the payment service provider chosen by you during the order process.

Data use when signing up for the e-mail newsletter
If you sign up to our newsletter, we will use either the necessary data, or the data separately provided by you, to send you our e-mail newsletter. You can unsubscribe from the newsletter at any time, either by a message to the contact option described below, or through a designated link in the newsletter.

Use of cookies
We use cookies on different pages in order to make your visit to our website more attractive, and to enable certain functions. These are small text files which are stored on your computer. Some of the cookies (so-called session cookies) we use will be deleted after the browser session, so after you close your browser. Other cookies (persistent cookies) remain on your computer and enable us to recognise your browser on your next visit. You can set your browser so that you are informed about the use of cookies and decide individually whether to accept or decline them for certain cases or in general. If you choose not to accept cookies, the functionality of our site may be limited.

Use of Google Analytics web analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (www.google.de). Google Analytics uses so-called "Cookies", text files that are stored on your computer, to help analyse how users use the website. The information generated by the cookies about your use of this website is usually transferred to a Google server in the US and stored there. If IP anonymisation is activated on this website, your IP address will be shortened by Google within the member states of the European Union or other parties to the Agreement on the European Economic Area. The full IP address will only be transferred to a Google server in the USA and shortened there in exceptional cases. IP anonymisation is active on this website. Google will use this information on behalf of the operator of this site to evaluate your use of the website, compile reports on website activity and provide other website activity and internet related services to the website operator. The IP address communicated by your browser as part of Google Analytics is not associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we point out that, if you do so, you may not be able to use all the functions of this website to their full extent.

You can also prevent the data generated by the cookies about your use of the website (including your IP address) being released to Google and the processing of this data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plugin you can click this link to prevent Google Analytics recording data on this website in future. In this case, an opt-out cookie is stored on your computer. To delete your cookies, you will need to click the link again.

Einsatz von Google Adsense
Unsere Website nutzt Google AdSense, einen Online-Werbedienst der Google Inc. („Google“). Google AdSense verwendet sog. „Cookies“, Textdateien, die auf dem Computer der Nutzer gespeichert werden und die eine Analyse der Benutzung der Website ermöglicht. Google AdSense verwendet auch sogenannte Web Beacons (unsichtbare Grafiken). Durch diese Web Beacons können Informationen wie der Besucherverkehr auf den Seiten dieses Angebots ausgewertet werden. Die durch Cookies und Web Beacons erzeugten Informationen über die Benutzung dieser Website (einschließlich der IP-Adresse der Nutzer) und Auslieferung von Werbeformaten werden an einen Server von Google in den USA übertragen und dort gespeichert. Diese Informationen können von Google an Vertragspartner von Google weiter gegeben werden. Google wird Ihre IP-Adresse jedoch nicht mit anderen von Ihnen gespeicherten Daten zusammenführen.

Zweck und Umfang der Datenerhebung und die weitere Verarbeitung und Nutzung der Daten durch Google sowie Ihre diesbezüglichen Rechte und Einstellungsmöglichkeiten zum Schutz Ihrer Privatsphäre entnehmen Sie bitte den Datenschutzhinweisen von Google: http://www.google.de/policies/privacy/. Sie können das Laden der Google Plugins auch mit Add-Ons für Ihren Browser komplett verhindern, z. B. mit dem Skript-Blocker „NoScript“ (http://noscript.net/).

Use of Hotjar plugins
On this website "Hotjar" a web analytics service provided by Hotjar Ltd., 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe, collects and stores data used to create user profiles using pseudonyms. These user profiles are used to analyse mouse movements and clicks on our website and are evaluated for the purpose of improving and designing our services according to demands. To do so we work with cookies. These are small text files which are saved locally on the computer of the site visitor and enable the user to be recognised on the next visit to our website. The pseudonymised user profiles are not merged with the personal data of the pseudonym user without the separately granted, explicit consent of the respective party. For detailed information on the data protection regulations of the applied software visit: https://www.hotjar.com/

You can set your browser so that you are informed about the use of cookies and decide individually whether to accept or decline them for certain cases or in general. If you choose not to accept cookies, the functionality of our site may be limited.

Use of Facebook plugins
On our website, so-called social plugins ("plugins") of the social network Facebook are used, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins can be identified by a Facebook logo or the phrase "social plugin from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: http://developers.facebook.com/plugins

When you visit a page on our website that contains a social plugin, your browser connects directly to Facebook servers. The content of the plugin is transmitted from Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) will be transmitted from your browser directly to a Facebook server in the US and stored there.

If you are logged in to Facebook, Facebook can assign your visit to our website to your Facebook profile immediately. When you interact with the plugins, for example press the "Like" button or make a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be posted on your Facebook profile and shown to your Facebook friends.

To find out more about why and how this data is collected and further used by Facebook, and more about your rights in this respect and settings options for protecting your privacy, please see Facebook's privacy policies: http://www.facebook.com/policy.php

If you do not want Facebook to immediately assign information collected through our website to your Facebook profile, you must log out before you visit our website on Facebook. You can completely prevent Facebook plugins loading with add-ons for your browser, e.g. with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/) or the script blocker "NoScript" (http://noscript.net/).

Use of Twitter plugins (e.g. "Tweet" button)
On our website, so-called social plugins ("plugins") of the micro-blogging service Twitter are used, which are operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are marked with a Twitter logo - for example, in the form of a blue "Twitter bird". An overview of the Twitter plugins and their appearance can be found here: https://twitter.com/about/resources/buttons

When you call up a page on our website containing this type of plugin, your browser establishes a direct link to Twitter's servers. The content of the plugin is transmitted from Twitter directly to your browser and integrated into the page. Through this integration, Twitter receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Twitter account or are not currently logged in to Twitter. This information (including your IP address) will be transmitted from your browser directly to a Twitter server in the US and stored there.

If you are logged in to Twitter, Twitter can assign your visit to our site directly to your Twitter account. When you interact with the plugins, for example press the 'Tweet' button, the relevant information is also transmitted directly to a Twitter server and stored there. The information is also published to your Twitter feed and is visible to your Followers.

To find out more about why and how this data is collected and further used by Twitter, more about your rights in this respect and settings options for protecting your privacy, please see Twitter's privacy policies: https://twitter.com/privacy If you do not want Twitter to immediately assign information collected through our website to your Twitter profile, you must log out of Twitter before you visit our website. You can also completely prevent the Twitter plugins and add-ons loading in your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).

Using Google+ plugins (e.g. "+1" button)
On our website, so-called social plugins ("plugins") of the social network Google+ are used, which are operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 ("Google"). The plugins can be recognised e.g. by the "+1" buttons on white or coloured backgrounds. You can find an overview of the Google plugins and their appearance here: https://developers.google.com/+/plugins

When you visit a page of our website that contains a social plugin, your browser makes a direct connection to Google's servers. The content of the plugin is transmitted from Google directly to your browser and integrated into the page. Through this integration, Google receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Google+ account or are not currently logged into Google+. This information (including your IP address) will be transmitted from your browser directly to a Google server in the US and stored there.

If you are logged into Google+, Google can immediately assign your visit to our website to your Google+ profile. When you interact with the plugins, for example press the '+1' button, the relevant information is also transmitted directly to a Google server and stored there. The information is also published to your Google+ feed and is visible to your contacts.

To find out more about why and how this data is collected and further used by Google, more about your rights in this respect and settings options for protecting your privacy, please see Google's privacy policies: http://www.google.com/intl/de/+/policy/+1button.html

If you do not want Google to immediately assign information collected through our website to your Google+ profile, you must log out of Google+ before you visit our website. You can also completely prevent the Google plugins and add-ons loading in your browser, e.g. with the script blocker "NoScript“ (http://noscript.net/).

Use of New Relic plugins
We use the web analytics service “New Relic” provided by New Relic Inc., 188 Spear Street, Suite 1200, San Francisco, CA 94105, USA, for monitoring the availability and performance of our server. New Relic collects and stores data used to create user profiles using pseudonyms. These user profiles are used to measure the technical performance data (for example reply and load times) which are analysed with the aim to improve our server performance. To do so we may work with cookies. These are small text files which are saved locally on the computer of the site visitor and enable the user to be recognised on the next visit to our website. The pseudonymised user profiles are not merged with the personal data of the pseudonym user without the separately granted, explicit consent of the respective party. For more details and information on the specific data protection regulations of New Relic visit: http://www.crazyegg.com/privacy

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by deactivating the cookies in your browser settings. To do so, consult the relevant help file or help function of your browser. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

Use of Crazy Egg plugins
On this website “Crazy Egg“, a web analytics service provided by Crazy Egg, Inc. 16220 Ridgeview Lane, La Mirada, CA, 90638 USA, collects and stores data used to create user profiles using pseudonyms. These user profiles are used to analyse mouse movements and clicks on our website and are evaluated for the purpose of improving and designing our services according to demands. To do so we work with cookies. These are small text files which are saved locally on the computer of the site visitor and enable the user to be recognised on the next visit to our website. The pseudonymised user profiles are not merged with the personal data of the pseudonym user without the separately granted, explicit consent of the respective party. For detailed information on the data protection regulations of the applied software visit: https://newrelic.com/privacy

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by following the instructions at the following link: http://www.crazyegg.com/opt-out. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

Use of Zopim plugins
To improve the communication with our online shop customers we use the online chat of the service provider Zopim Technologies Pte Ltd, 8 Prince George's Park, Extension Block Singapore 118407. If you have any questions regarding our products, service or company you are welcome to contact us by chat. All visitors to our webpages are registered with their IP address and the currently visited page. Zopim collects and stores data used to create user profiles using pseudonyms. To do so Zopim works with its own cookies. These are small text files which are saved locally on the computer of the site visitor and enable the user to be recognised on the next visit to our website. The pseudonymised user profiles are not merged with the personal data of the pseudonym user without the separately granted, explicit consent of the respective party. The information created by the cookies on the customer’s use are standardly transferred to and stored on a Zopim server in the USA. For more details and information on the specific data protection regulations of Zopim visit https://www.zopim.com/privacy

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by deactivating the cookies in your browser settings. For more details consult the relevant help file or help function of your browser. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/). Please note that without cookies you may possibly not be able to use the chat service of this service provider, or only to a limited extent.

Use of AddThis plugins (e.g. "Share"-Button)
This website contains Addthis plugins which enable you to set bookmarks and share interesting web contents. The use of Addthis requires cookies. The data created in this connection (for example time of use and browser language) are transferred to and processed by the Add This LLC in the USA. For detailed information on the processing of data by Add This LLC and the data protection regulations maintained by Add This LLC visit www.addthis.com/privacy. This website mainly provides information on the type of the used data and the intended purpose. The relevant data are not processed by us. By using the Addthis box you agree to the processing of the data by Add This LLC, e.g. to the extent specified at www.addthis.com.

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by following the instructions at the following link:  http://www.addthis.com/privacy/opt-out. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

Verwendung von ScorecardResearch Plugins
Auf unseren Webseiten und Onlineangeboten ist das Tracking von ScorecardResearch, einem Service von Full Circle Studies, Inc. (Full Circle Studies, Inc., 11950 Democracy Drive Suite 600 Reston, VA 20190, USA), integriert. Durch die Sammlung von Daten über das Internetverhalten auf bestimmten Webseiten, die sich bei comScore, Inc. angemeldet haben, ist ScorecardResearch in der Lage, Berichte über Internetverhalten und Trends zu erstellen. ComScore, Inc. ist eine anerkannte Instanz für Internet- und allgemeine Wirtschaftstrends, deren gesammelte Daten regelmäßig von führenden Medien und von den größten Internet-Dienstleistern aus der ganzen Welt genutzt werden. Zur Datensammlung verwendet ScorecardResearch eigene Cookies. Dies sind kleine Textdateien, die lokal auf dem Rechner des Seitenbesuchers gespeichert werden und so eine Wiedererkennung beim erneuten Besuch unserer Website ermöglichen. Die pseudonymisierten Nutzungsprofile werden ohne eine gesondert zu erteilende, ausdrückliche Einwilligung des Betroffenen nicht mit personenbezogenen Daten über den Träger des Pseudonyms zusammengeführt. Die durch den Cookie erzeugten Informationen über die Benutzung dieses Angebots durch den Nutzer werden in der Regel an einen Server von ScrorecardResearch in den USA übertragen und dort gespeichert. Nähere Angaben zum Messverfahren und zur Datenschutzrichtlinie von ScorecardResearch erhalten Sie auf http://www.scorecardresearch.com/privacy.aspx?newLanguage=3.

You can revoke the collection and storage of data for web analysis purposes at any time and with immediate effect for the future by following the instructions at the following link: http://www.scorecardresearch.com/Preferences.aspx. You can also completely prevent this service by installing browser add-ons, for example the script blocker “NoScript“ (http://noscript.net/).

Order rating reminder by email
Sofern Sie uns hierzu während oder nach Ihrer Bestellung Ihre ausdrückliche Einwilligung erteilt haben, indem Sie eine entsprechende Checkbox aktiviert oder einen hierfür vorgesehenen Button geklickt haben, verwenden wir Ihre E-Mail-Adresse für die Erinnerung zur Abgabe einer Bewertung Ihrer Bestellung über das von uns eingesetzte Bewertungssystem. Diese Einwilligung kann jederzeit durch eine Nachricht an die unten beschriebene Kontaktmöglichkeit widerrufen werden.

Right to information and contact
In the event that you have given us your explicit consent during or after placement of your order by activating the relevant checkbox or clicking the relevant button, we will use your email address to send you a reminder to rate your order using our rating system. You can revoke your consent at any time by sending a message to the contact specified below.

As of May 2015

Order rating reminder by email